Frequently Asked Questions
Here you will find the common questions buyers ask before they commit. These answers are written to match how Auto Keyboard is typically deployed; adjust any specifics to fit your rollout.
General
What is Auto Keyboard?
Auto Keyboard is a hardware device plus workflow that automates repetitive BIOS and setup navigation. (Replace this with your precise one-sentence definition.)
Who is it for?
Designed for refurbishment lines and ITAD-style operations that process many laptops weekly. (Add your target customer types here.)
How long does setup take?
Typical first-time setup is 10–30 minutes per bench lane: plug in the device, confirm BIOS entry key for the model, select the workflow, and run a short validation pass.
How is pricing structured?
we offer a simple subscription model based on the number of active devices, with volume discounts for larger deployments. See pricing.
Compatibility
Which laptop brands/models are supported?
Auto Keyboard is intended for common refurbishment fleets (ThinkPad / EliteBook / Latitude families). We recommend validating each workflow against the specific model lines you process most, then expanding the supported list over time.
Does it work in BIOS screens?
Most modern BIOS/UEFI screens accept standard USB HID input. Some devices and firmware variants can behave inconsistently (timing, hotkeys, or unusual prompts), so we validate workflows per model line and include safe-stop behaviour when a screen does not match expectation.
What if the screen differs from the expected step?
There are several recovery options: retry, pause, prompt operator, or manual step selection.
Can we create our own workflows?
Yes. Workflows are built as step-by-step sequences (keys + timing + checks) and maintained as versioned profiles. Updates are rolled out in a controlled way so a bench can stay on a known-good version during production.
Reliability & Safety
What safeguards exist to prevent mistakes?
Auto Keyboard is built for safe operation: if a run does not reach the expected point, the operator can stop, resume, or manually intervene. The goal is to reduce touch time, not to trap you in a brittle automation loop.
What happens if power is lost or the device is unplugged?
For high-stakes settings changes, we recommend a short validation workflow per model line and a simple “spot check” process at the bench. Deterministic input reduces variance, but your QC process remains the final authority.
How durable is the device?
It is designed for bench handling: plug/unplug cycles, cable strain, and daily use. Treat it like a production tool (keep it labelled, avoid hard drops), and it will serve reliably in normal refurbishment environments.
Do we need internet access for operation?
Optional for reporting, not necessary for day to day ops etc - The device itself functions as a standard USB keyboard. Connectivity is used for workflow control, configuration, and monitoring within your automation suite; core HID behaviour remains local to the laptop.